Key improvements to make Consumer Involvement more effective

Make time to find out how the other side works and understand their point of view

Long-term involvement  and be involved from the planning stage

Build on the existing services, not creating new ones

Make
involvement interesting, fun and rewarding

Develop links and networks between existing groups 

Utilise the experience, knowledge and expertise of community concerns that already exists in consumer groups, before deciding to commission 'extra' consumer surveys